The Glue Factory apps and websites (collectively “TGF” in this document) refer to apps and webpages hosted on the domain and on other related domains and subdomains.

Website Visitors

Like most website operators, TGF collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. TGF’s purpose in collecting non-personally identifying information is to better understand how TGF’s visitors use its website. From time to time, TGF may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

TGF also collects potentially personally-identifying information like Internet Protocol (IP) addresses. TGF does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information & Data Sharing

Certain visitors to TGF choose to interact with TGF in ways that require TGF to gather personally-identifying information. The amount and type of information that TGF gathers depends on the nature of the interaction. For example, we ask visitors who use our apps to provide a username and email address. In each case, TGF collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with TGF. TGF does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related or app-related activities.

Aggregated Statistics

TGF may collect statistics about the behaviour of visitors to its websites. For instance, TGF may reveal how many downloads a particular version got. However, TGF does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

TGF discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on TGF’s behalf or to provide services available at TGF, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using TGF, you consent to the transfer of such information to them. TGF will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, TGF only discloses potentially personally-identifying and personally-identifying information when required to do so by law, or when TGF believes in good faith that disclosure is reasonably necessary to protect the property or rights of TGF, third parties, or the public at large.

Emails and Notifications

If you are a registered user of a TGF website and have supplied your email address, TGF may occasionally send you emails to inform you about new features, to solicit your feedback, or just to keep you up to date with what’s going on with TGF and our products. We intend to primarily use our blog to communicate this type of information, so we expect to keep emails to a minimum.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. TGF takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

TGF may also display in-app notifications and send push notifications to your device to inform you about such things as new scholarship opportunities or application deadlines. The settings for push notifications, together with the email settings, can be amended in the app settings, and users may also unsubscribe from emails at any time via the link at the bottom of each email.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. TGF uses cookies to help identify and track visitors, their usage of TGF, and their website access preferences. TGF visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using TGF’s websites, with the drawback that certain features of TGF’s websites may not function properly without the aid of cookies.


How secure is the information on TGF?

Very, very secure: we take data security very seriously. Please see below for details.

EU-only data centres

User data is only stored and processed in EU datacentres and is secured between our servers and your browser using 256-bit SSL encryption.

Multiple firewalls

Servers sit behind multiple firewalls within a VPC which is only accessible via a VPN; only ports 80 and 443 are publicly accessible. The database server is not accessible outside the VPC.

Data protection

All data is stored in accordance with the General Data Protection Regulation (GDPR) 2018. Sensitive data such as passwords are hashed and salted.

Layered access security

Administrators have limited access to student data, and only when strictly necessary.

Secure Servers

Primary servers are managed by Amazon Web Services. Only our developers can access these servers.


Many people are confused about the details surrounding the introduction of the General Data Protection Regulation (May 2018), and unsure about what steps they need to take in order to comply. Unfortunately the official channels don’t help much because they have their own language which tends to confuse rather than help, and even the ICO (the UK’s independent authority set up to uphold information rights in the public interest) admit that they haven’t yet managed to get around to supplying examples which may help to clear up people’s concerns.

The short version (which actually isn’t very short, but it’s considerably shorter than the long version) is this:

TGF is classed as a Data Processor (because we process the data our subscribers provide us with), and in addition to promising to safe-guard your data and not pass it to third parties, we also need a reason to process that information (known as a lawful basis). In our case there are two lawful bases (Legitimate Interest and Consent): we require certain details from you in order to provide you with your services, and you consent to us processing those details in order for us to perform our task.

As an individual, our relationship is directly with you (the end-user). We agree to protect your information as laid out in this document and to delete all personally-identifying information when requested.

We have measures in place to protect all the data held on our systems of course (see Security above), and we agree to abide by certain rules which prevent us from passing information to third parties or allowing it to be stolen.

In summary,

Privacy Policy Changes

Although most changes are likely to be minor, TGF may update its Privacy Policy from time to time, and in TGF’s sole discretion. TGF encourages visitors to check this page regularly for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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This Privacy Policy is available under a Creative Commons Sharealike license via the good folks at WordPress who spent a great deal of time and money having it drawn up so that other people wouldn’t need to. Huge thanks to them.